Shri Labanyendu Mansingh Memorial OrationOn the occasion of WORLD QUALITY MONTH on Tuesday 23rd November 2021 from 4 PM to 6 PM (India Time)at Hotel ITC Kohenur Hyderabad.

Shri Labanyendu Mansingh Memorial Oration

On the occasion of WORLD QUALITY MONTH on 

Tuesday 23rd November 2021 from 4 PM to 6 PM (India Time)

at Hotel ITC Kohenur Hyderabad

New Delhi: First Global Summit on Quality and the Consumer on a Hybrid Mode 

organised by 

Consumer Online Foundation & Patient Safety and Access Initiative 

of India Foundation, New Delhi, INDIA.

The Theme this year is “Sustainability: improving our products, 

people and planet”

In shaping India’s future, Quality will play a dominant role. This decade will 

see the forging ahead of Indian industry meeting domestic and global 

supplies and making “Make in India” stamp known for quality. Quality 

stamp of any country is reflected through four mountains, e.g. Domestic 

Market, Exports, Health and Education. Keeping this objective in mind, a 

national agenda for integrating Quality concepts into a way of life of every 

customer has become the single most priority. The emergence of Covid and 

its impact of lives of citizens is the testimony of a monumental challenge 

especially on the pharmaceutical sector, more than ever before with need to 

research and develop preventive antiviral therapies.

So, what does this mean? Sustainability can’t just be an area that you and 

your organization consider. You need to commit to building it into your 

company culture because it’s here to stay. And, if sustainability hasn’t already become an essential part of your business operations, your 

competitive advantage and your reputation, it will. Socially conscious 

companies create value for their customers by being innovative and 

improving their products and services.

 This helps them to meet 

environmental and social standards. In India, for the first time few voluntary 

consumer organization (VCOs), which works in the interest of the consumers 

has brought all the stakeholders together to deliberate on the need for a 

National Consumer Policy with focus on “QUALITY WITHOUT ANY 

COMPROMISE” to sustain our mission on ATMANIRBHAR BHARAT. 

As a quality management professional, you can help your 

organization to:

Recognize

environmental and social concerns, and how they 

affect the quality you need to deliver to your 

customers

Embed

sustainability needs and expectations in processes 

and plans through your organization’s 

management system and operational governance

Innovate

by designing products and services that are 

commercially viable and sustainable

Monitor, measure and 

report

how you're using sustainability to improve your 

business and your reputation

Meet

important sustainability requirements and targets

Continuously improve

your sustainability performance under your leadership.

You will have to innovate by designing products and services that are 

commercially viable and sustainable. Focus on care of our customers; 

control the quality and offer rational use of medicines; reach out 

pharmaceutical services in variety of settings, local, national, and 

international; implement robust potential adverse drug reaction monitoring 

mechanisms; impart education, both scientific and professional, to 

pharmacists and pharmaceutical scientists; manage patients’ concerns on 

health insurance reimbursements; manage regulatory attention on quality 

of products, delivery systems and best practices in manufacturing, 

distribution and dispensing.

It is our privilege to invite you to share your views on the way forward to 

make India self-reliant and stand on four of its biggest challenges –

affordability, accessibility, agility, and quality. The world wants to listen to 

you on how we can empower the citizens globally to differentiate between 

unsafe and sub-standard vis-a-vis safe and quality products and services

About the organizers:

Consumer Online Foundation (COF) is led by eminent citizens and was 

founded by Prof Bejon Kumar Misra, an International Consumer Policy 

Expert, working in India for the last 35+ years. COF has always been in the 

forefront to bring policies, standards, and regulations to empower the 

consumers to seek the best value for money, while working with 

Governments in various working groups, expert committees, and councils. In 

September this year, COF became the first and only organization in India 

certified as per International Standard ISO 9001:2015 on Consumer 

Complaint Redressal Services. COF launched a new initiative in September 

2010 “Safe Medicines India Initiative” along with International Organizations 

to work against the menace of spurious and not of standard quality 

medicines in the supply chain globally. Since 2014, COF focused on Universal 

Health Coverage (UHC) and improving the quality of the healthcare delivery 

system in India and registered a not-for-profit company under section 8 

called Patient Safety and Access Initiative of India Foundation (PSAIIF). 

Since then, it never looked back and went ahead to strengthen the 

implementation of the AYUSHMAN BHARAT PM-JAY across the country in 

collaboration with Government of India, Quality Council of India, the State 

Governments, Industry & Trade Associations, Academic Institutions and VCOs to assure quality healthcare is made accessible to the citizens without 

any compromise.

This global Quality Summit, is the first international conference concurrent 

with the National Quality Month is bringing together quality professional 

around the world to share, learn and return to practice with enriched 

knowledge base. The future Quality Summits will build focus on different 

areas of the Vision for India where quality must play a dominant role.